FAQ

We ship all orders via standard UPS courier service in Ireland.

No, at the moment, we exclusively offer shipping to customers within Ireland via UPS.

Shipping times can vary, but generally, you can expect your order to arrive within 2-5 business days from the date of purchase. Please note that this can be affected by factors such as product availability and your location within Ireland.

Shipping costs may vary based on the size and weight of your order. You can view the exact shipping costs during the checkout process before finalizing your purchase.

To redeem a coupon code, simply enter the code in the designated “Coupon Code” field during the checkout process. Please ensure that the code is entered correctly to apply the discount.

We have a hassle-free return policy. If you are not satisfied with your purchase for any reason, you can return it within 30 days of receipt for a full refund or exchange. Please make sure the item is in its original condition and packaging.

To initiate a return, please contact customer support at info@scottsgiftsandgallery.ie We will guide you through the return process and provide you with a return authorization if applicable.

Yes, customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.

Once we receive your returned item, we aim to process it within 7-10 business days. You will be notified via email once your return has been processed, and refunds may take a few additional days to appear in your account, depending on your payment method.

If your item arrives damaged or defective, please contact us immediately at info@scottsgiftsandgallery.ie We will arrange for a replacement or a refund, and we may request photos of the damaged item to assist in the process.

Yes we do have a privacy and cookies policy, read on this page: https://www.scottsgiftsandgallery.ie/privacy-cookies-policy/